Client & Customer Care

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Win friends and influence people, with our online client and customer care training

Great client care is the engine that drives your firm forwards, allowing you to accelerate past the competition and keeping you on track for success. Retaining the clients you have worked so hard to win is key; lose one and business development stalls because you cannot move ahead until you have replaced them.

With interactive content written by industry experts, our client and customer care training will uncover the secrets to attracting and retaining clients. Along with the mechanics of creating a client strategy and building relationships, we’ve got content to help you make the most of client collaboration tools and get ahead in marketing, sales and customer service. It’s all fully approved by the regulators (including the ICAEW, the ACCA and the SRA) and fully trackable for CPD reporting at the end of the year.

What makes The Professional Alternative’s client care training different?

When it comes to client care training, we practise what we preach. Our dedicated client success team will be there to support you every step of the way, from bespoke onboarding when you sign up, to mapping our content against your in-house behaviour frameworks.

Each of our client and customer care training modules is fun, engaging and packed full of practical pointers you can put into action right away. What’s more, the easy, intuitive navigation on our platform will help you find the precise piece of content you need, faster than a thirsty trainee nabbing a glass of free fizz at the company picnic.

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What’s included in our online client and customer care courses

Whichever angle you approach it from, we’ve got your client care training sorted, with videos, podcasts, tutorials, animations and a treasure trove of other materials covering all the key areas.

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Even if your role isn’t specifically marketing related, there will be elements of what you do that come under the marketing umbrella. Things like your email signature, your LinkedIn profile, even your PowerPoint presentations – they can all benefit from an understanding of what marketing is and how it promotes you and your firm.

Our marketing training covers:

  • Digital marketing
  • LinkedIn strategy
  • Marketing strategy
  • SEO
  • Benchmarking
  • Requests for information
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These days, it’s not enough simply to be an excellent lawyer or accountant: all the truly great leaders are commercially astute businesspeople, too. Luckily, a number of them have given us the benefit of their expertise, allowing us to create a comprehensive range of sales content that will help you open doors and leap over objections in a single bound.

Our online sales training includes:

  • Accountancy advisory
  • Value-based pricing
  • Sales strategy
  • Business development
  • Bid writing
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Customer services

“I’d like to speak to your manager.” It’s the one phrase guaranteed to strike fear into the very hearts of many of us – especially if you are the manager and you now have an irate client to deal with.

Our customer care training will help you find the sweet spot between giving your client absolutely everything they want (not a great idea) and giving them nothing they want (also not a great idea). You need to work out what’s right for you and your clients, and we’ll enable you to do that.

Topics include:

  • Client Strategy
  • Client Relationships
  • Collaboration Tools

Get started with our client and customer care training

Master the ins and outs of client care – and take your teams’ customer service skills to the next level – with The Professional Alternative.

customer satisfaction