Operations Management

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Operations management training

The Professional Alternative’s operations management training has everything you need to keep things running smoothly behind the scenes. We offer online content on business management topics like processes, policies and procedures, as well as more complex and unpredictable things, like people. Let us take care of all your learning and keep track of progress reports.

Whether you’re a large multinational firm or a sole practitioner, our operations management training is the perfect fit for your business. Rather like a friendly (utterly discreet) cheat sheet, we’re there for those occasions when you’re launching into something new, as well as those times when you know you should know something, but just want to double check.

Making sure it’s business as usual can be time-consuming, and the last thing you need to worry about is training. With The Professional Alternative you don’t have to. We will manage it all, from course design to record keeping and reminders. Plus, all our operations management training content is approved by the regulators, and fully verifiable for CPD, so you’ll clock up your CPD hours without even noticing.

Business Management

Business management is the process and strategy side of our operations management training. Topics include:

  • Culture and values
  • Purpose
  • Matter content and pricing
  • Business continuity
  • Business policies and templates
  • Business strategy
  • IT strategy
  • Client strategy
  • Sales and marketing strategy

Like a slippery bar of soap in a hot shower, some topics within business management can be hard to get a firm grip on. Everyone talks about strategy, but what is it? Can you pin it down? And if you can, what next?

Don’t panic, we’ve got it covered, with training on everything from IT and HR strategies to firm-wide client care, pricing, and business development strategies. For those occasions when you decide that your talents are better suited elsewhere, we also have a great section on delegation skills. And if you really want to build and embed a workplace culture in which your teams will thrive, our training will give you the tools and knowhow to do so.
Packed with practical tips with industrial experts – leaders who have lived and breathed these topics within professional services – this is business management content that will take you from “How do I..?” to “Nailed it!” in record time.

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group of people laughing

People Management

Topics covered in our people management and human resources operations management training include:

  • Induction and onboarding
  • Firmwide wellbeing
  • Driving innovation and change
  • Learning and development
  • Hybrid working

The ‘people’ part of operations management training can be the most frustrating, headache-inducing, “I can’t believe they did that” part of running a practice. But it can also be the most rewarding, exhilarating and deeply satisfying part. People are complicated – never more so than when they are thrown together in an office and expected to get along and deliver results. At least on dating apps we get to see a profile before deciding whether to meet up.

Fortunately, there’s plenty you can do to help build productive relationships within your teams. Improving your induction and onboarding process, taking steps (or even huge leaps) to boost employee wellbeing, and learning how to create team bonds with those who work remotely are just some of them. Our people-focused operations management training can even help you work with teams to drive innovation and change, ensuring everyone is on the same journey as your business continues to evolve and grow.

Your people are your business. And if they’re not realising their full potential, then the firm won’t either. Our operations management training exists not just to help you to help them, but to help them to help themselves. Get started on our self-guided learning pathways and enable everyone to take ownership and control of their personal and professional development.


Certificated Training

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